Privacy Policy

This Privacy Policy describes how CarLetters (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal information we collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

We refer to this automatically collected information as Device Information.

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

Name
Billing address
Shipping address
Payment information
Email address
Phone number

We refer to this information as Order Information.

How we use your personal information

We use the Order Information that we collect to:

Fulfill any orders placed through the site
Process payments
Arrange shipping
Provide order confirmations and updates
Communicate with you

Additionally, we use this information to:

Screen our orders for potential risk or fraud
Improve and optimize our website
Provide customer support

Sharing your personal information

We share your personal information with third parties to help us operate our business and fulfill orders.

For example, we use Shopify to power our online store.
We may also use third-party services for payment processing, shipping, analytics, and marketing.

These services only receive the information necessary to perform their functions.

Cookies and tracking technologies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

Cookies help us understand how customers use our website so we can improve our services and website functionality.

Your rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information.

If you would like to exercise these rights, please contact us using the contact information below.

Data retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.